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My Apple Service Experience

I’ve complained about Apple in the past, but the truth is I use their products every day, and I continue to do so because in most cases they meet my needs better and more enjoyably than anything else available on the market. This past week, I had a customer service experience with Apple that exceeded [...]

Bad Apple

Two things about Apple’s marketing approach rubbed me the wrong way this week. In April, Apple used their Windows Software Update to push Safari on Windows users of iTunes and Quicktime. This was phrased as a software update, though it was actually prompting the download of a new piece of software. There was significant criticism [...]